How Our Process Works
A clear, step-by-step approach to handling your non-fault claim from start to finish. Start Your ClaimStep-by-Step Process
Get in Touch
After an accident, contact us before speaking to your insurer. We’ll confirm eligibility and guide you through the next steps.
We Assess & Advise
We assess the circumstances of the accident, explain your options clearly, and handle communication with the at-fault insurer.
Recovery & Replacement
If required, we arrange roadside recovery and a suitable replacement vehicle to keep you mobile.
Repairs & Claim Handling
Your vehicle is repaired through approved repairers while we manage the full claims process on your behalf.
Claim Completion
Once repairs are completed and the claim is resolved, we close everything with minimal involvement from you.
What You Don’t Need to Worry About?
- Dealing with insurers
- Chasing updates
- Upfront payments
- Complicated paperwork
- Long delays
We handle the process so you can focus on getting back on the road.
Am I eligible?
- The accident was not your fault
- The incident occurred in the UK
- Your vehicle is insured and road-legal
- Another party is involved
If you’re unsure, our team can quickly confirm eligibility.
Frequently Asked Questions!
Do I need to contact my insurer first?
No. In a non-fault accident, you can contact us before speaking to your insurer. We’ll assess your situation and guide you on the best next steps, handling communication where appropriate.
Will this affect my no-claims bonus?
In most non-fault cases, your no-claims bonus should remain unaffected once costs are recovered from the at-fault party’s insurer. We aim to manage the claim in a way that helps protect your policy wherever possible.
Is there any upfront cost?
There is usually no upfront cost for eligible non-fault claims. Costs are typically recovered from the other party’s insurer, meaning you’re not required to pay out of pocket.
How long does the process take?
Timescales vary depending on the circumstances of the accident and repairs required. We work efficiently to move things forward and keep you informed at every stage.
Can you provide a replacement vehicle?
Yes. If needed, we can arrange a suitable replacement vehicle to keep you mobile while your vehicle is being repaired, subject to availability and eligibility.