Frequently Asked Questions

Clear answers to common questions about our non-fault accident services.
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Do I need to contact my insurer first?

No. In a non-fault accident, you can contact us before speaking to your insurer. We’ll assess your situation and guide you on the best next steps, handling communication where appropriate.

Will this affect my no-claims bonus?

In most non-fault cases, your no-claims bonus should remain unaffected once costs are recovered from the at-fault party’s insurer. We aim to manage the claim in a way that helps protect your policy wherever possible.

Is there any upfront cost?

There is usually no upfront cost for eligible non-fault claims. Costs are typically recovered from the other party’s insurer, meaning you’re not required to pay out of pocket.

How long does the process take?

Timescales vary depending on the circumstances of the accident and repairs required. We work efficiently to move things forward and keep you informed at every stage.

Can you provide a replacement vehicle?

Yes. If needed, we can arrange a suitable replacement vehicle to keep you mobile while your vehicle is being repaired, subject to availability and eligibility.

What if I’m not sure who was at fault?
That’s not a problem. You can still contact us, and our team will review the details of the accident and advise you on your options based on the information available.

What You Don’t Need to Worry About?

  • Dealing with insurers
  • Chasing updates
  • Upfront payments
  • Complicated paperwork
  • Long delays

We handle the process so you can focus on getting back on the road.

Am I eligible?

  • The accident was not your fault
  • The incident occurred in the UK
  • Your vehicle is insured and road-legal
  • Another party is involved

If you’re unsure, our team can quickly confirm eligibility.